/* Customer profile, pro layer. */
.pp-panel{--cp-line:#e1e8dc;--cp-ink:#1c3628;--cp-text:#566b5a;--cp-muted:#8b9a8a;--cp-hover:#eef3ea;--cp-accent:#2f6b46;--cp-accent-soft:#dcebd6;font-size:12px;color:var(--cp-ink)}
.pp-panel .cp-header{display:none}

/* Hero: identity, stats, contact */
.pp-hero{position:relative;padding:18px 16px 14px;background:linear-gradient(180deg,#f2f7ef,#fff);border-bottom:1px solid var(--cp-line)}
.pp-close{position:absolute;top:12px;right:12px;width:28px;height:28px;display:grid;place-items:center;border:0;border-radius:8px;background:transparent;color:var(--cp-muted);cursor:pointer}
.pp-close:hover{background:#fff;color:var(--cp-ink)}.pp-close .icon{width:15px;height:15px;stroke-width:2.2}
.pp-identity{display:flex!important;align-items:center;gap:12px;padding:0!important;margin:0 32px 14px 0;border:0!important;background:none!important}
.pp-identity .ex-avatar{width:48px!important;height:48px!important;flex:none}
.pp-identity strong{display:block;font:750 16px 'Plus Jakarta Sans',sans-serif;letter-spacing:-.4px;color:var(--cp-ink)}
.pp-identity span{display:flex;align-items:center;flex-wrap:wrap;gap:6px;margin-top:4px;font-size:12px;color:var(--cp-muted)}
.pp-seg{font-style:normal;padding:2px 8px;border-radius:999px;font:700 10px 'DM Sans',sans-serif;letter-spacing:.2px}
.pp-seg.vip{background:#f6ead0;color:#8a5d0c}.pp-seg.frequent{background:#e2f0dc;color:#2f6b46}.pp-seg.new{background:#e6edfb;color:#3d5ba8}.pp-seg.lead{background:#edf0ef;color:#55666a}
.pp-stats{display:grid;grid-template-columns:repeat(3,1fr);gap:1px;margin:0 0 12px;border:1px solid var(--cp-line);border-radius:12px;overflow:hidden;background:var(--cp-line)}
.pp-stats div{padding:9px 10px;background:#fff}
.pp-stats dt{font:600 10px 'DM Sans',sans-serif;color:var(--cp-muted);text-transform:uppercase;letter-spacing:.4px}
.pp-stats dd{margin:3px 0 0;font:750 14px 'Plus Jakarta Sans',sans-serif;letter-spacing:-.3px;color:var(--cp-ink);white-space:nowrap}
.pp-contact{display:flex;flex-direction:column;gap:5px}
.pp-contact button{display:flex;align-items:center;gap:8px;width:100%;height:32px;padding:0 10px;border:1px solid var(--cp-line);border-radius:9px;background:#fff;color:var(--cp-text);font:500 12px 'DM Sans',sans-serif;cursor:pointer;text-align:left;transition:background .15s,border-color .15s}
.pp-contact button:hover{background:var(--cp-hover);border-color:#cad8c4}
.pp-contact .icon{width:14px;height:14px;flex:none;stroke-width:2.2;color:var(--cp-muted)}
.pp-contact span{flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.pp-contact i{display:grid;place-items:center;opacity:0;transform:scale(.6);transition:opacity .15s,transform .2s cubic-bezier(.34,1.56,.64,1)}
.pp-contact i .icon{color:var(--cp-accent)}
.pp-contact button.copied i{opacity:1;transform:none}
.pp-contact button:hover::after{content:'Copiar';font-size:10px;color:var(--cp-muted)}
.pp-contact button.copied::after{content:none}

/* Tabs */
.pp-panel .cp-tabs{padding:10px 16px 0;background:#fff}
.pp-panel .cp-tabs button{font-size:12px!important;font-weight:650}
.pp-panel .cp-scroll{padding:14px 16px 18px}

/* Sections */
.pp-panel .cp-section-title strong{font-size:12px!important;font-weight:700}
.pp-panel .cp-section-title button,.pp-panel .cp-count{font-size:11px!important}
.pp-panel .cp-hint{font-size:11px!important}
.pp-panel .cp-section{margin-top:18px}
.pp-ai{background:linear-gradient(160deg,#f6f3ff,#fff)!important;border:1px solid #e4dcf8!important}
.pp-ai .cp-section-title strong{color:#5a45a8}.pp-ai .icon{color:#6a55b5}
.pp-ai p{font-size:12.5px!important;line-height:1.5;color:var(--cp-ink)}
.pp-ai footer{font-size:10.5px!important;color:var(--cp-muted)}
.pp-panel .cp-observation small{font-size:10.5px!important}.pp-panel .cp-observation strong{font-size:12px!important}
.pp-panel .cp-observation button{font-size:11px!important}
.pp-panel .crm-tag[data-tone]{border:0;font-weight:600;font-size:11px}
.pp-panel .crm-tag[data-tone=amber]{background:#fdf0dc!important;color:#9a5b12!important}
.pp-panel .crm-tag[data-tone=blue]{background:#e6edfb!important;color:#3d5ba8!important}
.pp-panel .crm-tag[data-tone=slate]{background:#edf0ef!important;color:#55666a!important}
.pp-panel .crm-tag[data-tone=green]{background:#e2f0dc!important;color:#2f6b46!important}
.pp-panel .crm-tag[data-tone=red]{background:#fae5e4!important;color:#a3423f!important}
.pp-empty{display:flex;align-items:center;gap:8px;margin:0;padding:12px;border:1px dashed var(--cp-line);border-radius:11px;color:var(--cp-muted);font-size:12px}
.pp-empty .icon{width:15px;height:15px}

/* Order with progress */
.pp-order{border:1px solid var(--cp-line);border-radius:12px;background:#fff;overflow:hidden;transition:box-shadow .18s,transform .18s cubic-bezier(.22,1,.36,1)}
.pp-order:hover{box-shadow:0 6px 16px #1c362812;transform:translateY(-1px)}
.pp-order.is-cart{border-color:#f0d9b4}
.pp-order-head{display:flex;align-items:center;gap:10px;width:100%;padding:11px 12px;border:0;background:none;text-align:left;cursor:pointer}
.pp-order-icon{width:32px;height:32px;display:grid;place-items:center;border-radius:9px;background:var(--cp-hover);color:var(--cp-accent);flex:none}
.is-cart .pp-order-icon{background:#fdf0dc;color:#9a5b12}
.pp-order-head strong{display:block;font-size:12.5px;color:var(--cp-ink)}.pp-order-head small{font-size:11px;color:var(--cp-muted)}
.pp-order-head b{margin-left:auto;font:750 14px 'Plus Jakarta Sans',sans-serif;letter-spacing:-.3px;color:var(--cp-ink)}
.pp-steps{display:grid;grid-template-columns:repeat(5,1fr);margin:0;padding:4px 12px 12px;list-style:none}
.pp-steps li{position:relative;display:flex;flex-direction:column;align-items:center;gap:5px;font-size:9.5px;color:var(--cp-muted);text-align:center}
.pp-steps li::before{content:'';position:absolute;top:5px;right:50%;width:100%;height:2px;background:#e3e9e0}
.pp-steps li:first-child::before{display:none}
.pp-steps li.done::before,.pp-steps li.now::before{background:var(--cp-accent)}
.pp-steps i{position:relative;z-index:1;width:12px;height:12px;border-radius:50%;background:#fff;border:2px solid #d3ddd0}
.pp-steps li.done i{background:var(--cp-accent);border-color:var(--cp-accent)}
.pp-steps li.now i{border-color:var(--cp-accent);box-shadow:0 0 0 4px #2f6b4626}
.pp-steps li.now span{color:var(--cp-ink);font-weight:700}
.is-cart .pp-steps li.now i{border-color:#d08a2b;box-shadow:0 0 0 4px #d08a2b26}
.pp-cta{display:flex;align-items:center;justify-content:center;gap:7px;width:calc(100% - 24px);height:34px;margin:0 12px 12px;border:0;border-radius:10px;background:var(--cp-accent);color:#fff;font:600 12px 'DM Sans',sans-serif;cursor:pointer}
.pp-cta:hover{background:#255a3a}.pp-cta .icon{width:14px;height:14px;stroke-width:2.2}

/* Promotions: one line with a switch */
.pp-promo{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-top:18px;padding:11px 12px;border:1px solid var(--cp-line);border-radius:12px;background:#fff}
.pp-promo>span{display:flex;align-items:center;gap:10px}
.pp-promo>span>.icon{width:16px;height:16px;color:var(--cp-muted);stroke-width:2.2}
.pp-promo strong{display:block;font-size:12px;font-weight:700}.pp-promo small{font-size:11px;color:var(--cp-muted)}
.pp-switch{position:relative;flex:none;width:36px;height:21px;cursor:pointer}
.pp-switch input{position:absolute;inset:0;opacity:0;margin:0;cursor:pointer}
.pp-switch i{position:absolute;inset:0;border-radius:999px;background:#d6dfd3;transition:background .2s}
.pp-switch i::after{content:'';position:absolute;top:3px;left:3px;width:15px;height:15px;border-radius:50%;background:#fff;box-shadow:0 1px 3px #1c362833;transition:transform .22s cubic-bezier(.34,1.56,.64,1)}
.pp-switch input:checked+i{background:var(--cp-accent)}
.pp-switch input:checked+i::after{transform:translateX(15px)}
.pp-switch input:focus-visible+i{outline:2px solid #6e9a68;outline-offset:2px}
.pp-switch input:disabled+i{opacity:.5}
.pp-more{margin-top:14px}
.pp-more .cp-details summary{font-size:12px!important}

/* Timeline */
.pp-timeline{list-style:none;margin:0;padding:0 0 0 4px;position:relative}
.pp-timeline::before{content:'';position:absolute;left:17px;top:8px;bottom:8px;width:2px;background:#e8eee5;border-radius:2px}
.pp-ev{position:relative;display:flex;gap:12px;padding:0 0 16px}
.pp-ev>i{position:relative;z-index:1;width:28px;height:28px;flex:none;display:grid;place-items:center;border-radius:50%;background:#fff;border:1px solid var(--cp-line);color:var(--cp-muted)}
.pp-ev>i .icon{width:13px;height:13px;stroke-width:2.2}
.pp-ev.in>i{color:#3d5ba8;border-color:#d5def5;background:#f2f5fd}
.pp-ev.out>i{color:var(--cp-accent);border-color:#cfe2c8;background:#f0f7ec}
.pp-ev.note>i{color:#9a7a1c;border-color:#efdca1;background:#fff8e1}
.pp-ev.order>i{color:#9a5b12;border-color:#f0d9b4;background:#fdf6ea}
.pp-ev>div{flex:1;min-width:0;padding-top:3px}
.pp-ev-top{display:flex;justify-content:space-between;gap:8px}
.pp-ev-top strong{font-size:12px;font-weight:700}.pp-ev-top time{font-size:11px;color:var(--cp-muted);flex:none}
.pp-ev p{margin:3px 0 0;font-size:12px;line-height:1.45;color:var(--cp-text)}
.pp-ev.note p{background:#fff8e1;border-radius:8px;padding:6px 8px;color:#5e4a12}
.pp-ev button{margin-top:5px;padding:0;border:0;background:none;color:var(--cp-accent);font:600 11px 'DM Sans',sans-serif;cursor:pointer}
.pp-ev button:hover{text-decoration:underline}

/* Entrance stagger for the new hero rows (works with chat-pro's .cpro-enter) */
#chat-context.cpro-enter :is(.pp-stats,.pp-contact){animation:cpro-rise .42s cubic-bezier(.22,1,.36,1) both;animation-delay:.16s}
#chat-context.cpro-enter .pp-contact{animation-delay:.2s}
#chat-context.cpro-tab .pp-timeline .pp-ev{animation:cpro-rise .32s cubic-bezier(.22,1,.36,1) both}
#chat-context.cpro-tab .pp-timeline .pp-ev:nth-child(2){animation-delay:.03s}#chat-context.cpro-tab .pp-timeline .pp-ev:nth-child(3){animation-delay:.06s}#chat-context.cpro-tab .pp-timeline .pp-ev:nth-child(n+4){animation-delay:.09s}

/* Activity filters, day groups, sources */
.pp-filters{display:flex;gap:5px;overflow-x:auto;scrollbar-width:none;margin:0 -2px 12px;padding:0 2px}
.pp-filters button{flex:none;display:inline-flex;align-items:center;gap:5px;height:28px;padding:0 10px;border:1px solid var(--cp-line);border-radius:999px;background:#fff;color:var(--cp-text);font:600 11px 'DM Sans',sans-serif;cursor:pointer}
.pp-filters button span{font-size:10px;color:var(--cp-muted)}
.pp-filters button:hover:not(:disabled){background:var(--cp-hover)}
.pp-filters button[aria-pressed=true]{background:var(--cp-accent);border-color:var(--cp-accent);color:#fff}.pp-filters button[aria-pressed=true] span{color:#d8ecd0}
.pp-filters button:disabled{opacity:.45;cursor:default}
.pp-demo{display:flex;align-items:center;gap:7px;margin:0 0 12px;padding:8px 10px;border-radius:9px;background:#f4f7f2;color:var(--cp-muted);font-size:11px;line-height:1.35}
.pp-demo .icon{width:13px;height:13px;flex:none}
.pp-day{position:relative;z-index:1;margin:2px 0 10px 36px;font:700 10.5px 'DM Sans',sans-serif;letter-spacing:.5px;text-transform:uppercase;color:var(--cp-muted)}
.pp-day:not(:first-child){margin-top:6px}
.pp-ev-foot{display:flex;align-items:center;flex-wrap:wrap;gap:8px;margin-top:5px}
.pp-ev-foot:empty{display:none}
.pp-ev-foot b{font:750 12px 'Plus Jakarta Sans',sans-serif;color:var(--cp-ink)}
.pp-ev-foot button{margin-top:0}
.pp-src{font-style:normal;padding:1px 7px;border-radius:999px;font:700 9.5px 'DM Sans',sans-serif;letter-spacing:.2px}
.pp-src.tiendanube{background:#e6edfb;color:#2d4fa0}.pp-src.shopify{background:#e3f1e0;color:#2d6a31}.pp-src.nexo{background:#efeafc;color:#5a45a8}
.pp-ev.ca>i{background:#fff}
.pp-ev.ca.green>i{color:#2f6b46;border-color:#cfe2c8;background:#f0f7ec}
.pp-ev.ca.amber>i{color:#9a5b12;border-color:#f0d9b4;background:#fdf6ea}
.pp-ev.ca.red>i{color:#a3423f;border-color:#f0cfcd;background:#fcf1f0}
.pp-ev.ca.violet>i{color:#6a55b5;border-color:#ddd5f3;background:#f6f3ff}
.pp-ev p{word-break:break-word}

/* Subscriptions: marketing and order notices are separate */
.pp-subs{margin-top:18px;border:1px solid var(--cp-line);border-radius:12px;background:#fff;overflow:hidden}
.pp-subs-head{display:flex;justify-content:space-between;align-items:baseline;padding:10px 12px 0}
.pp-subs-head strong{font-size:12px;font-weight:700}.pp-subs-head small{font-size:11px;color:var(--cp-muted)}
.pp-subs .pp-promo{margin:0;border:0;border-radius:0;border-bottom:1px solid #eef2ec}
.pp-subs-note{display:flex;gap:6px;align-items:center;margin:0;padding:8px 12px;font-size:11px;color:var(--cp-muted);background:#fafbf9}
.pp-subs-note .icon{width:12px;height:12px;flex:none}